Exchange Policy

3012 Fashion Haul Exchange Policy:

At 3012 Fashion Haul, we strive to ensure your satisfaction with your shopping experience. Our Exchange Policy is designed to outline the terms and conditions under which you may request an exchange for products purchased from our website. Please carefully review this policy before proceeding with an exchange.

  1. Eligibility for Exchange:

You may be eligible for an exchange if you wish to replace the product you received with an alternative size, color, or style, or if the product is defective. Exchanges are subject to the conditions outlined below and are processed at the discretion of 3012 Fashion Haul.

  1. Conditions for Exchange:

To initiate an exchange request, please contact our customer support within 14 days of receiving your order. The product must be returned in its original packaging and in unused, undamaged, and resalable condition. Proof of purchase, such as the order number or receipt, is required for all exchange requests. Exchange requests are subject to product availability. We cannot guarantee the availability of the desired replacement product.

  1. Non-Exchangeable Items:

Certain items may not be eligible for an exchange, including personalized or custom-made products, intimate apparel, and accessories. Gift cards and promotional items are also non-exchangeable.

  1. Return Shipping for Exchange:

Customers are responsible for the cost of return shipping unless the product is defective or the exchange is due to an error on our part. We recommend using a trackable shipping method and retaining proof of shipment for your records.

  1. Exchange Process:

Once your return for exchange is received and inspected, we will notify you of the approval or rejection of your exchange request. If approved, your requested replacement product will be shipped to you based on availability. In the event that the desired replacement product is not available, we will provide you with options for alternative products or a store credit.

  1. Contact Us:

If you wish to initiate an exchange request or have any questions about our Exchange Policy, please contact our customer support HERE.

By making a purchase from 3012 Fashion Haul, you acknowledge and agree to the terms outlined in this Exchange Policy.

Note: This Exchange Policy is subject to our terms and conditions, which are outlined on our website. We reserve the right to modify our exchange policies as necessary.